Booking terms and cancellation

These terms apply to meeting room and desk bookings made on this website. The desk terms are in their own section below. Last updated 29 October 2026.

Prices and payment

• The meeting room is £15 an hour, or £80 for the full day from 09:00 to 17:00. The Hive Studio is not VAT registered, so no VAT is added.
• Your booking is confirmed straight away, and you get a confirmation email.
• If you have a promo code, enter it on the booking page to see the discounted price before you pay. Only one code can be used per booking. A discount applies to the booking it was used on, and refunds are for the amount actually paid.
• You can pay by card as you book, through Stripe's secure payment page, or choose to be invoiced. Invoices are payable as stated on the invoice.
• If you choose to pay by card, your time is held for about 30 minutes while you pay. If the payment is not completed, the time is released and no booking is made.

Cancelling a booking

• Use the cancel link in your confirmation email, or email us at hello@hivestudiolb.co.uk. For a booking with several dates you can cancel one date or all of them.
• At least 48 hours before the start time: there is no charge. If you paid by card we refund the full amount. If you chose an invoice, we cancel or credit it.
• Less than 48 hours before the start time, or if you do not turn up: the booking is not refunded and the full price is still payable. If we are able to re-let the time, we may choose to refund you, but we are not obliged to.

Changing a booking

To move a booking to a different date or time, email us at least 48 hours before the start time. We will move it free of charge if the new time is available. If it is not, you can cancel under the rules above.

If we have to cancel

If we have to cancel or close for a reason outside your control, you are not charged and any card payment is refunded in full.

Refunds

Refunds go back to the card you paid with. We aim to send them within 5 working days of the cancellation, and your bank may then take several more days to show the money. Stripe, who process card payments, do not return their processing fee on refunds, but we do not pass that cost on to you.

Desk bookings

• A desk is £10 a day, whatever hours you choose within our opening hours. The Hive Studio is not VAT registered, so no VAT is added. Desks are paid for by card when you book, through Stripe's secure payment page.
• You choose the day or days, your arrival and leaving times, and your desk. Your time is held for about 35 minutes while you pay. If the payment is not completed, the desk is released and no booking is made.
• You can book more than one desk at a time, for example for a team. A desk is for the person it was booked for, so please do not pass it on to someone else without telling us.
• Checking in: when you arrive, check in by scanning the QR code on your desk (with the Hive Studio app or your phone camera), or with the link in your booking email where we have switched that on. If you have not checked in 60 minutes after your start time, we release the desk so someone else can use it, and we email you. A released desk is not refunded, but if there was a good reason you could not check in, please email us.
• Cancelling: use the link in your booking email. Cancel at least 48 hours before the start time and your card is refunded in full, automatically. Later than that, or if you do not turn up, the booking is not refunded.
• If we have to cancel or close for a reason outside your control, you are not charged and your card is refunded in full.
• Door codes, the wifi and the rules for using the space are in your booking emails. Please follow them and leave your desk tidy.

Using the meeting room

Your confirmation and access code emails explain how to get in, how to lock up, the wifi, and the health and safety information. Please follow them and leave the room as you found it. The room seats up to 12 people.

Questions

Email hello@hivestudiolb.co.uk. How we handle your details is explained in our privacy notice.